AIKE® Wall Mounted Paper Towel Dispenser with Smart Lock, Model AK5101

How long the shipping time will be?

On AIKE Store, orders will ship out within 2 business days. We will contact the customer within 1 business day if the order can not ship out in that time frame. Shipping usually takes 1-6 business days in the Russia Federation

Does AIKE offer free shipping？

Yes, AIKE Store offers free ground shipping via various couriers.

Does AIKE cover product return shipping?

Yes, if your return request complys with our Return&Refund policy, AIKE will pay for your product return. Please note AIKE accepts standard product return shipping, any other additional charges related to expedited shipping will not be refunded.

Please read our return&refund policy below, or Click Here to start a return.

What is AIKE Store’s return policy?

Thanks for your trust and choice in AIKE. On AIKE Store, we offer a 60-day free return policy, which means you have 2 months after your purchase to request a product return for any reasons. We promise your money back if the item you received is not as described, you don't receive the product or if your item is

Where can I start a product return?

On AIKE Store, to start a product return is quite easy. You can directly go to your account and start a product return by choosing corresponding reasons. Our team will respond with return authorization information within 48 hours.

Dose AIKE Store cover return shipping？

Yes, AIKE Store will pay for standard return shipping. However, any other additional charges related to expedited shipping will not be refunded.

Can I exchange one AIKE Machine for another?

If the item is damaged in transit, AIKE Store offers free exchange service.

How does AIKE handle return request that has past the 60-day return window?

On this AIKE Store, we offer 2-month free return policy to our customer which means they can start a product return in 60 days after the purchase, and Aike Store will cover the standard return shipping cost. If you still want to start a return when the purchase has past 60 days, you can reach out to us, we will handle it in 48 hours and get back to you.

When can I expect a refund?

AIKE Store offers fast refund service. Once we’ve received your return request, we will inspect it in 48 hours. If approved, you’ll be automatically refunded on your original payment method within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 business days have passed since we’ve approved your return, please contact us at aikeshopify@zjaike.com. We will help to investigate and promise 100% money back.